❓ Frequently Asked Questions
⭐ About Our FAQs
Looking for quick answers about buying event tickets or selling tickets online? Our FAQ section is designed to help both ticket buyers and event organisers find clear, simple guidance. Whether you're purchasing tickets for an upcoming event, listing your own gig or show, or just exploring how our platform works, this guide covers everything you need to know. From booking fees and refunds to payouts, promotion, and customer support, you can find all the essential information right here.
🎟️ For Ticket Buyers
Do I have to pay any booking fees?
We keep our booking fees as low as possible—usually lower than major ticketing platforms and they are always included in the price so the price you see is the price you pay, no hidden fees.
How will I receive my tickets?
Your tickets are emailed instantly after purchase, making it quick and easy to access your event entry.
What happens if I lose my ticket?
Don’t worry. If you lose your ticket, simply email our support team and we’ll resend it to you right away.
Can I get a refund on my tickets?
Yes. You can request a refund up to one week before the event. Once refunded, your ticket becomes void and can’t be reused.
Are buyers protected?
Absolutely. Our money-back guarantee ensures you receive a full refund if the venue cancels an event. We also use advanced encryption to protect your payment details—your security is always our priority.
📣 For Event Organisers
How much does it cost to list an event?
Listing your event is completely free. We charge the buyer a small commission on each ticket sold, meaning you always receive 100% of your ticket revenue.
When do I get paid for my ticket sales?
Most payouts are sent shortly after the event. However, verified businesses can access instant payouts, helping you maintain healthy cashflow when you need it most.
Can I sell tickets directly from my own website?
Yes. Simply add your ticket link to your website and customers can purchase tickets in seconds.
Do you help promote events?
Yes — and this is where we stand out. We don’t just sell tickets; we also provide a free digital marketing campaign for your event or venue. This helps you appear higher on search engines and reach people actively looking for events like yours. We also list your events on various other platforms such as Ents24 for maximum exposure.
🔧 General & Technical Questions
Do I need a contract or exclusivity to use your platform?
No contracts, no exclusivity, and no upfront fees. Use our platform on its own or alongside others — whatever works best for your event.
Is customer support available?
Yes. Our friendly team is always here to help. You can contact us by email at hello@eventaccess.co.uk, phone us or send us as whatsapp and a real human will respond quickly.
Can I customise my event page?
Definitely. We can upload videos, images, schedules, FAQs and more to make your event page stand out and convert more ticket sales.